At approximately 1:15 pm on 11/23/20 an unscheduled power outage caused an interruption for some IT services. In addition, computers and other devices may have shut down as a result.
If you are experiencing an issue, or need your computer turned back on, please submit an ITSG ticket.
Update: 8/24/2020 – 13:12: CIT Reports that ZOOM services are working normally.
ITSG has received multiple reports that the ZOOM service is reporting errors. Reports has been escalated to CIT ZOOM support.
Please check the CIT alert page as more information becomes available: https://itservicealerts.hosting.cornell.edu/allalerts
Update: 8/11/2020 15:45: IT services have been restored following the resumption of power. Please report any further issues.
Cornell Ithaca campus is experiencing a power outage that is affecting IT resources.
Please refer to the following links for updates:
Update: 7/28/2020 12:39 pm: Kayako help desk and other services are reporting back online, please let us know if you notice any problems.
A High temperature state in the Phillips 110 Data Center due to a chilled water repair is impacting services including the Kayako Help Desk, vCenter, ECE Lister Server, and others. ITSG is aware of the issue and addressing the situation. Once cooling is back online systems will be restored.
During this time you can still submit help requests via email to email@example.com or by contacting your embedded staff via email.
A fraudulent “phishing” email is circulating with the subject line of “New online course evaluations”, purporting to be from “Cornell University Instructional Support Staff” to solicit feedback about online course evaluations.
The email has a very genuine appearance, including a valid-looking link to a course evaluation survey. The link in the message does not actually point to the site that is shown in the text, but instead directs to a malicious phishing page in an attempt to harvest your Cornell username and password.
The Cornell IT Security Office is aware of this and has posted it to their “Phishbowl” page where known phishing emails that have been spotted at Cornell are collected. Details can be found at https://it.cornell.edu/phish/7830, or by Googling “Cornell Phish Bowl”, clicking on the top result which is likely to be “Phish Bowl | IT@Cornell”, and then clicking on “New online course evaluations”.
If you have any questions or concerns, please contact the IT Security Office at: firstname.lastname@example.org
Please see the below resources related to securing your ZOOM sessions.
Prevent your Classes from being “ZOOM Bombed”
Changes to ZOOM defaults to make meetings more secure