Data Center Outage 7/28/20

Update: 7/28/2020 12:39 pm: Kayako help desk and other services are reporting back online, please let us know if you notice any problems.


A High temperature state in the Phillips 110 Data Center due to a chilled water repair is impacting services including the Kayako Help Desk, vCenter, ECE Lister Server, and others.  ITSG is aware of the issue and addressing the situation. Once cooling is back online systems will be restored.

During this time you can still submit help requests via email to or by contacting your embedded staff via email.

Beware of Course Evaluation Phishing Attempt – 6/5/20

A fraudulent “phishing” email is circulating with the subject line of “New online course evaluations”, purporting to be from “Cornell University Instructional Support Staff” to solicit feedback about online course evaluations.
The email has a very genuine appearance, including a valid-looking link to a course evaluation survey. The link in the message does not actually point to the site that is shown in the text, but instead directs to a malicious phishing page in an attempt to harvest your Cornell username and password.
The Cornell IT Security Office is aware of this and has posted it to their “Phishbowl” page where known phishing emails that have been spotted at Cornell are collected. Details can be found at, or by Googling “Cornell Phish Bowl”, clicking on the top result which is likely to be “Phish Bowl | IT@Cornell”, and then clicking on “New online course evaluations”.
If you have any questions or concerns, please contact the IT Security Office at: