IT Support: CoE CIS Tech

IT Support: CoE CIS Tech

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Remote and Hybrid Work

Whether you take your computer home, use a laptop to go back and forth, are on the road, or  connect from a personal device; the below information will assist you in getting the most out of your Remote or Hybrid work scenario.

Contents

  • 1 Before You Leave
  • 2 Working Remotely
    • 2.1 Remote Resources
  • 3 Returning to Campus

Before You Leave

Prior to your departure, please contact your IT support staff to make sure you have the following preparations in place.

Security

  • Check with your supervisor for you unit’s policy on taking devices home
  • Per Cornell Policy 5.10, devices used to access Cornell resources must be secure
  • Per Cornell Policy 5.1, you are the custodian responsible for all Cornell data on any computer you use
  • Please review the IT@Cornell work from home security policies found here: IT@Cornell -Work from Home
  • Software Updates: Know how to update your device

Two Factor Authentication

  • Make sure your two-factor authentication is set up by following the directions here
  • If using “Call Me” for verification, set where you wish to receive the call
  • We recommend that you set up at least two methods, in case your first choice is unavailable

VPN

  • These instructions will enable your device to connect to campus resources from off-site: VPN

Other Items

  • Microsoft Remote Desktop can be used to connect to your on campus computer from your personal or remote device.  Contact the ITSG to make sure it is configured.
  • Bookmarks: Set up bookmarks on your remote device for easy access to campus resources.
  • Phone Forwarding: Ithaca Phones (Forwarding, Ring to Cell); Tech Campus Phones
  • File Shares and other resources are “mapped” on your device.  Mapped network drives should work even if they appear to be disconnected.

Working Remotely

Working remotely generally falls into 3 scenarios:

Work Laptop Back and Forth

  • Please consider taking your laptop with you every time you leave campus to ensure access
  • Log in to laptop as usual
  • At home, connect to VPN
  • After connecting to VPN, mapped network drives should work even if they appear to be disconnected.

Connect to Campus Computer from Another Device

  • Contact ITSG to configure the campus and remote computers for Remote Desktop Protocol
  • At home, connect to VPN
  • Run Remote Desktop Connection
  • Enter the computer address supplied by ITSG, Click Connect
  • When prompted, enter username in this format: netid@cornell.edu
  • Accept any follow-up messages

Connect to Cornell Resources from a Remote Device

  • From the remote device, connect to VPN
  • After connecting to VPN, access bookmarked sites, terminal servers (see below), and other resources

Remote Resources

  • CIT Resources: A Summary of IT@Cornell Tools for Working Remotely
  • Cornell’s Box for document sharing: https://it.cornell.edu/box
  • Cornell G Suite: https://it.cornell.edu/gsuite
  • Distance and Remote Teaching: Details on setting up a live interactive event or recorded Zoom based classes Distance/Remote Classes:
  • e-mail Access Through Outlook on the Web : http://outlook.cornell.edu
  • Microsoft Office: Cornell provides licensed access to install a local version of Microsoft Office on a personal computer.
  • Network Speed: optimize your home Network Speed
  • Secure Personal Devices: Follow these steps to secure any personal device used to connect to Cornell resources.
  • Terminal Servers: For software packages like Filemaker and Spirion it is better to run these software packages on campus. Directions for using the Terminal Server.
  • Word, Excel, PowerPoint in the cloud: https://www.office.com
  • Zoom Video Conferencing for meetings: https://it.cornell.edu/zoom

Returning to Campus

If you have been away from campus for an extended period please take the below steps before your return:

  • Run Updates: Returning to campus without updates can cause the computer to update automatically, taking a long time and forcing multiple reboots.
  • Network Registration: You may need to re-register your device when you bring it on campus.
  • Printer Update: The print server was upgraded in summer 2021.  If your device has not been on campus since then you will need to re-add your printers by following these directions: Ithaca Printing and Tech Campus Printing.
  • Contact IT to schedule a time to go over your needs and return time frame.

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