RingCentral: If you have already been migrated to RingCentral, please see this following CIT link for support information. RingCentral
Contents
User Guides
Phone Self Service Portal
The Self Service portal will allow you:
- Review and Update your phone settings
- Verify voice mail information
- Manage IM and Availability
Getting Started
To log in to the Self Service portal:
- Navigate to https://10.16.16.57
- Enter your Windows or Jabber username and password
The portal is tailored to your specific features in real time, you may see the following menus:
- The Sidebar will provide buttons to all available features
- The Quick Menu will show you the status of features
- Company Phones will show a list of your specific phones and/or Jabber info
- Personal Phone will allow you yo add your personal phone number for simultaneous ring with company phones (if enabled)
Features
My Information
- Update your information
- Update your PIN
Phones
- Will allow you to see the phones in your name.
- You can also manage your Hunt Groups (a single telephone number to a group of phone lines)
Voicemail
- Manage Voicemail settings (Timezone, Languages)
- Manage Voicemail notification to Phone and SMS
Call Forwarding
- Forward all incoming calls
- Manage internal vs. external calls
- Manage settings for busy vs. no answer
My Availability
- Manage DND for each of your phones
- Automatically update status when there is a meeting on your calendar
Speed Dials & Busy Lamp Field
- Manage speed dial entries for you phones
- Set your Busy Lamp Filed (lets other people on our phone system to see if your phone is busy or not.)
Help
- Access help information on the Self Service portal
Logout
- Exit the Self Service portal