IT Support: CoE CIS Tech

IT Support: CoE CIS Tech

Providing Community, Instructional, and Research IT Support

Menu

  • Home: Unit Support
    • College of Engineering
      • Applied Engineering & Physics
      • Biological & Environmental Engineering
      • Biomedical Engineering
      • Chemical & Biomolecular Engineering
      • Civil & Environmental Engineering
      • Earth & Atmospheric Sciences
      • Electrical & Computer Engineering
      • Materials Science Engineering
      • Mechanical & Aerospace Engineering
      • Operations Research & Information Engineering
    • Cornell Ann S. Bowers College of Computing and Information Science
    • Cornell Tech Campus
  • Getting Started
    • Get Connected: Wired
    • Get Connected: Wirless
    • Printing: Ithaca
    • Printing: Tech Campus
    • Connect Remotely: VPN
    • Remote and Hybrid Work
    • Available Software
    • Two Step Login
    • Community IT Support
    • Staff IT@Cornell
    • Faculty IT@Cornell
    • Students IT@Cornell
    • Visitor & Alumni IT@Cornell
    • New Employee Guide
  • Instructional IT Support
    • Available Software
    • Azure Dev Tools for Teaching
    • Classroom Support
    • Distance/Remote Classes
    • Github
    • Instructional Labs
    • Loaner Equipment
    • Video Conferencing
    • CU Teaching Resources
    • IT@Cornell Faculty Resources
  • Research Computing Support
    • G2 GPU Cluster
    • Magma CPU Cluster
    • Data Security Plan (DSP)
    • Data Storage
    • Github
    • Server Configuration & Hosting
    • Terminal Login Nodes
    • Cloud Services
  • Quick Links
    • Contact ITSG
    • Available Software
    • Azure Dev Tools for Teaching
    • Cornell Drop Box
    • Cornell Box
    • Exchange Account Manager
    • Governance Policies
    • Identity Management
    • Outlook Web Access
    • Phishing Email Examples
    • IT Policies

CBE Lab VM

A Virtual Lab environment is available to CBE students in particular courses for use via remote desktop connection.  Please use the instructions below to connect.

  • Connect to the Eduroam wireless network or by VPN
  1. Navigate to the website https://remoteaccess.labstats.com/cornell-cbe-labs.html
  2. Find an available VM by looking at the blue list at the bottom of the page, for example vm04.cbe.cornell.edu, vm62.cbe.cornell.edu, etc.
    1. For PC
      1. Click Start, and then in the Search box enter remote desktop connection.
      2. In Computer, enter the name of the available VM you found in step 2, and then click Connect.
      3. You will be asked for a username and password. Your username is your NetID@cornell.edu, and your password is your NetID password.
      4. If you see a security warning, click Yes.
    2. For Mac
      1. Navigate to your Applications folder, and then double-click Remote Desktop Connection.
      2. If Remote Desktop Connection does not exist on your Mac, you may download it for free from microsoft.com
      3. In Computer, enter the name of the available VM you found in step 2, and then click Connect.
      4. Enter your NetID into the User name field, enter your NetID password into the Password field, and enter “cornell.edu” into the Domain field.
  3. You will receive a message saying Remote Desktop Connection cannot verify the identity of the computer that you want to connect to. Select Connect to continue.
  4. Click OK:  You are now connected to the Virtual Host.
  5. You must log off the computer when you are finished with your work. Failure to do so will cause problems for others trying to connect, and will cause issues for you logging into the VMs in future attempts. You will automatically be logged out after 20 minutes of inactivity.

Notes

  • Students do not have access to Aspen Tech Support.
  • The X drive can be used for sharing files amongst students.
  • Chat and Email can be used directly on the computer that the students are using to connect the the Virtual Machines

Contents

  • 1 Troubleshooting
    • 1.1 Log In Error
    • 1.2 Performance Issues

Troubleshooting

Log In Error

If you receive an error message when logging in: http://vm-status.cbe.cornell.edu refreshes once every minute, making it possible for multiple users to attempt connection to the same VM, should they both check the website within one minute of each other.

If you try to access a VM and it’s already in use, you will be presented with a message saying it’s currently in use, and you will be given an option to request the VM from the current user, or to cancel. Best practice is to cancel at that point and find another VM from the website.

If you were to continue anyway, the user currently logged in would get a window that pops up asking if they are OK with being kicked off. If they click cancel, they will stay logged in, and the person trying to log in will be given a message saying they’ve been denied by the current user. If they click OK, they will be logged off.

Performance Issues

Aspen should take about 90 seconds to launch when logging into a Virtual Machine the first time and about 30 seconds to launch on subsequent runs.

Launch time is the time from double-clicking on the Aspen Plus desktop icon to the moment the “Open/New…” file dialog box opens. The time may be slower if your network speeds are below 15 megabits per second down/1 megabit per second up. You can go to http://www.speedtest.net to test your connection.


Learn more about the ITSG

IT Maintenance and Alerts

Sitemap

IT@Cornell Services

 

Request IT Help

Submit Ticket

Search this site

Announcements

  • ITSG Ticket System Migration – 1/13/22 January 10, 2022
  • Printer Issues January 4, 2022

CIT Service Alerts

https://itservicealerts.hosting.cornell.edu/allalerts

Academic Units

  • College of Engineering
  • Cornell Ann S. Bowers College of Computing and Information Science
  • Cornell Tech Campus

IT Staff

  • Login to edit content
If you have a disability and are having trouble accessing information on this website or need materials in an alternate format, contact web-accessibility@cornell.edu for assistance.
Copyright © 2022 IT Support: CoE CIS Tech. Powered by WordPress. Theme: Accelerate by ThemeGrill.